Frequently Asked Questions

We ship worldwide! Our primary markets include:

• Canada: All provinces and territories (3-7 business days)
• United States: All 50 states (5-10 business days)
• United Kingdom: England, Scotland, Wales, Northern Ireland (4-8 business days)
• Bangladesh: Dhaka and nationwide (8-14 business days)
• International: 150+ countries (10-21 business days)

Shipping times may vary based on customs processing and local courier services.

Shipping costs vary by destination and order size:

Canada:

• Standard: $9.99 CAD (FREE on orders over $99 CAD)
• Express: $19.99 CAD

United States:

• Standard: $12.99 USD (FREE on orders over $125 USD)
• Express: $24.99 USD

International: Calculated at checkout based on weight and destination.

See our full Shipping Policy for detailed rates.

Processing Time: 1-2 business days for order preparation

Delivery Times:

• Canada: 3-7 business days
• USA: 5-10 business days
• UK: 4-8 business days
• Bangladesh: 8-14 business days
• Other International: 10-21 business days

Note: Times are estimates and may be affected by customs, holidays, or carrier delays.

International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our pricing.

We mark all international packages with accurate product values as required by law. We cannot mark items as "gifts" or undervalue products to avoid customs fees.

Contact your local customs office for specific information about import regulations in your country.

We're here to help!

Lost Packages: If tracking shows your package as delivered but you haven't received it, contact us within 48 hours. We'll work with the carrier to locate your package or arrange a replacement.

Damaged Packages: If your items arrive damaged:

1. Take photos of the damaged packaging and products
2. Contact us at support@variedcozyshop.com within 48 hours
3. We'll arrange a replacement or full refund

All orders are insured for their full value.

We offer a 30-day return policy on most items. To be eligible for a return:

• Item must be unused and in original condition
• Original tags and packaging must be intact
• Must include proof of purchase (receipt or order confirmation)
• Request must be made within 30 days of delivery

Non-returnable items: Gift cards, personalized/custom items, intimate goods, and clearance/final sale items.

View our complete Returns & Exchanges Policy for full details.

Follow these simple steps:

1. Email returns@variedcozyshop.com with your order number
2. Specify which items you want to return/exchange and reason
3. We'll send you a return authorization and shipping instructions
4. Pack items securely with all original packaging and tags
5. Ship using the provided return label (for eligible returns)

Refunds are processed within 7 business days after we receive your return.

Defective or Incorrect Items: We provide a prepaid return label at no cost to you.

Change of Mind Returns: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Canada & USA: We can deduct return shipping from your refund if you prefer.

International Returns: Customer pays return shipping. We recommend contacting us first as return shipping may be expensive.

Yes! Exchanges are easy:

For the same item in different size/color:

1. Contact us with your exchange request
2. Return the original item
3. We'll ship the replacement at no additional cost (if available)

For a completely different product: We recommend processing a return for refund and placing a new order to ensure fastest delivery.

Exchanges are subject to product availability. If your preferred item is out of stock, we'll issue a full refund.

Processing Timeline:

• Once we receive your return: 2-3 business days to inspect
• Refund issued: Within 7 business days of inspection
• Refund appears in your account: 5-10 business days (depending on your bank/card issuer)

You'll receive email confirmation once your refund has been processed. Refunds are issued to the original payment method.

If you don't see your refund after 14 business days from our confirmation email, please contact your bank or contact us.

We offer a diverse selection of premium fabrics:

Natural Fibers:

• 100% Cotton (percale, sateen, jersey)
• Organic Cotton (GOTS certified)
• Linen (Belgian and French linen)
• Bamboo (sustainable and hypoallergenic)
• Silk (mulberry silk bedding)

Synthetic & Blends:

• Microfiber (wrinkle-resistant)
• Faux Fur (luxury textures)
• Cotton-Polyester blends (easy care)

All fabrics are carefully sourced and quality-tested.

Care instructions vary by fabric type:

Cotton & Percale: Machine wash cold, tumble dry low. Remove promptly to minimize wrinkles.

Linen: Machine wash cold, line dry or tumble dry low. Linen softens with each wash.

Silk: Hand wash or machine wash delicate cycle in cold water. Air dry only, do not wring.

Faux Fur: Hand wash in cold water or spot clean. Air dry flat, brush gently when dry.

Always check the care label on each product for specific instructions. Avoid bleach unless specified.

Sustainability is important to us!

Our Commitments:

• GOTS-certified organic cotton options
• Sustainable bamboo and linen sourcing
• Eco-friendly packaging materials
• Partnerships with ethical manufacturers
• Carbon-neutral shipping options available

Look for our "Eco-Friendly" badge on product pages to identify sustainable options.

We're continuously working to improve our environmental impact and welcome your feedback.

Absolutely! We want you to feel confident in your purchase.

Free Swatches: Request up to 3 free fabric swatches per order. Visit our Fabric Swatches page to order.

Swatch Details:

• Approximately 4" x 4" size
• Arrive within 5-7 business days
• Free shipping within Canada and USA

Once you've reviewed your swatches, use the included discount code for 10% off your first full-size order!

We offer standard North American and International sizes:

Sheet Sets & Duvet Covers:

• Twin / Twin XL
• Full / Double
• Queen
• King
• California King

Pillow Cases: Standard, Queen, King

Check individual product pages for exact dimensions. Need help choosing? Contact us for personalized assistance.

No, you can check out as a guest! However, creating an account offers benefits:

• Faster checkout with saved shipping information
• Easy order tracking and history access
• Save items to your wishlist
• Exclusive member discounts and early sale access
• Earn loyalty rewards points

Creating an account is free and takes less than a minute. Sign up here.

Resetting your password is simple:

1. Go to the Lost Password page
2. Enter your email address
3. Click "Reset Password"
4. Check your email for a password reset link
5. Click the link and create your new password

If you don't receive the email within 5 minutes, check your spam folder or contact us for help.

We take your privacy and security seriously:

• Data Encryption: All data transmitted through 256-bit SSL encryption
• Secure Storage: Personal information stored on secure, encrypted servers
• Payment Security: We never store full credit card details
• Privacy Compliance: GDPR, CCPA, and PIPEDA compliant
• Regular Audits: Third-party security assessments

Read our Privacy Policy for complete details on data protection.

Yes! You have full control over your account:

1. Log in to your account at My Account
2. Navigate to "Account Details"
3. Update your name, email, shipping addresses, or password
4. Click "Save Changes"

You can also manage your email preferences, view order history, and access loyalty rewards from your account dashboard.

We respect your inbox! To unsubscribe:

Method 1: Click the "Unsubscribe" link at the bottom of any marketing email.

Method 2: Log in to your account, go to Account Settings, and update your email preferences.

Method 3: Email privacy@variedcozyshop.com with "Unsubscribe" in the subject line.

Note: You'll still receive transactional emails (order confirmations, shipping updates) which are necessary for order fulfillment.