Shipping Policy

🌍Shipping Locations

Varied Cozy Shop proudly ships to customers worldwide! We offer fast, reliable delivery to the following primary markets and beyond:

International Shipping

We ship to 150+ countries worldwide including:

• Europe: France, Germany, Italy, Spain, Netherlands, Belgium, and more
• Asia-Pacific: Australia, New Zealand, Singapore, Japan, South Korea
• Middle East: UAE, Saudi Arabia, Kuwait, Qatar
• Latin America: Mexico, Brazil, Argentina, Chile

Restricted Shipping

Due to carrier limitations or legal restrictions, we currently do not ship to:

• P.O. Boxes (for certain oversized items)
• Military APO/FPO addresses (contact us for alternatives)
• Countries under international trade sanctions

⏱️Processing Time

Order processing refers to the time between when you place your order and when it ships from our warehouse.

Standard Processing

• In-Stock Items: 1-2 business days (Monday-Friday, excluding holidays)
• Custom/Made-to-Order Items: 5-7 business days
• Fabric Swatches: Same-day processing (orders placed before 2 PM local time)

Order Confirmation

You will receive two important emails:

1. Order Confirmation: Sent immediately after purchase (check spam if not received)
2. Shipping Confirmation: Sent when your order leaves our facility, includes tracking number

Business Days

We operate Monday through Friday, excluding:

• Canadian statutory holidays
• Major international holidays (Christmas, New Year's Day)
• Warehouse maintenance days (scheduled with advance notice)

💰Shipping Rates & Methods

Canada Shipping Rates

United States Shipping Rates

United Kingdom Shipping Rates

Bangladesh Shipping Rates

International Shipping

Rates for other countries are calculated at checkout based on:

• Destination country and region
• Package weight and dimensions
• Selected shipping speed
• Current carrier rates

📅Estimated Delivery Times

Delivery times are estimates and begin after order processing is complete. Total time = Processing Time + Transit Time.

Factors Affecting Delivery

• Carrier Performance: Weather, holidays, or operational delays
• Customs Clearance: International orders may experience customs holds
• Remote Locations: Rural or hard-to-reach areas may add 1-3 days
• Address Accuracy: Incorrect addresses cause delays (verify carefully!)

Peak Season Considerations

During high-volume periods, add 2-5 additional days to estimated delivery times:

• November - December (Holiday shopping season)
• Black Friday / Cyber Monday week
• Post-holiday return period (January)
• Major sale events

📍Order Tracking

Track your shipment every step of the way with our comprehensive tracking system.

How to Track Your Order

1. Check Your Email: Look for "Shipping Confirmation" email with tracking number
2. Visit Tracking Page: Go to our Order Tracking Portal
3. Enter Details: Input your order number and email address
4. View Status: See real-time updates on your shipment location

Tracking Number Activation

After receiving your tracking number, please note:

• Tracking information may take 24-48 hours to appear in the carrier system
• Initial status will show "Label Created" or "Pre-Shipment"
• Once scanned by carrier, full tracking details will populate

Tracking Not Working?

If your tracking number isn't updating after 48 hours:

1. Verify you're using the correct carrier website (link provided in email)
2. Check for typos in the tracking number
3. Contact us at shipping@variedcozyshop.com with your order number

Delivery Updates

Most carriers provide:

• Email notifications at key milestones
• SMS text updates (if opted-in)
• Estimated delivery window on delivery day
• Photo proof of delivery (where available)

🛃Customs, Duties & Taxes

International customers should be aware of potential customs charges when receiving shipments.

What Are Customs Duties?

Customs duties (also called import taxes or tariffs) are fees charged by your country's government when goods cross international borders. These fees are not included in our product prices or shipping costs.

Who Pays Customs Fees?

The recipient (you) is responsible for all customs duties, taxes, and brokerage fees charged by your country. These vary by:

• Your country's import regulations
• Product type and value
• Country of origin
• Trade agreements between countries

How Much Will I Pay?

We cannot predict exact customs charges as they're determined by your local customs office. Typical rates range from 0% to 30% of the order value.

To estimate fees: Contact your country's customs office or visit their website for import duty calculators.

Common Import Thresholds (2025)

• Canada: Duties may apply on orders over $20 CAD
• United States: Generally duty-free under $800 USD
• United Kingdom: VAT applies on orders over £135
• European Union: VAT and duties on orders over €150
• Australia: GST applies on orders over $1000 AUD

Customs Delays

Shipments may be held at customs for inspection, typically 1-5 business days. If held longer:

• Check tracking for customs status updates
• Respond promptly to any customs notices
• Contact your local customs office directly for clearance status

Refused Shipments

If you refuse a shipment due to customs fees:

• Package will be returned to us (may take 4-6 weeks)
• You'll be refunded the product cost minus return shipping and restocking fees
• Original shipping charges are non-refundable

📞Shipping Issues & Support

Lost or Stolen Packages

Package shows "Delivered" but you didn't receive it:

1. Check all possible delivery locations (porch, mailbox, with neighbors)
2. Verify the delivery address on your order confirmation
3. Wait 24 hours (sometimes marked delivered early)
4. Contact us within 48 hours at shipping@variedcozyshop.com

We'll work with the carrier to locate your package. If not found, we'll arrange a replacement or full refund.

Damaged Packages

If your package arrives damaged:

1. Take Photos: Photograph the damaged box and contents immediately
2. Keep Everything: Retain all packaging materials
3. Contact Us: Email support@variedcozyshop.com within 48 hours with photos
4. Resolution: We'll send a replacement or issue a full refund

All orders are insured for their full value at no additional cost.

Incorrect Address

Before Shipment: Contact us immediately to update your address (within 2 hours of order).

After Shipment:

• We'll attempt to intercept with the carrier (fees may apply)
• If delivery occurs to wrong address, you're responsible for reshipment costs
• Always verify your shipping address during checkout

Delayed Shipments

If your order hasn't arrived within the estimated delivery window:

1. Check tracking for latest updates
2. Allow 2 extra days beyond estimated date
3. Contact us with your order number
4. We'll investigate and provide a resolution

Undeliverable Packages

Packages returned as "undeliverable" due to incorrect address, refused delivery, or unclaimed status:

• We'll notify you when package returns to us
• You can choose reshipment (shipping fees apply) or refund (minus original shipping)
• Unclaimed packages refunded after deducting return shipping and 15% restocking fee

💬Shipping Support

Our dedicated shipping team is here to help with any questions or concerns.

Contact Methods

• Email: shipping@variedcozyshop.com (24-hour response time)
• Phone: +1-800-XXX-XXXX (Mon-Fri, 9 AM - 5 PM EST)
• Live Chat: Available on our website during business hours
• Contact Form: Submit a ticket

Include These Details

When contacting us about a shipping issue, please provide:

• Order number
• Tracking number (if available)
• Description of the issue
• Photos (if applicable)
• Preferred resolution

Response Times

• Urgent Issues: Same business day (lost/damaged packages)
• General Inquiries: Within 24 hours
• Peak Seasons: Within 48 hours