Returns & Exchanges

📋Our Return Policy

At Varied Cozy Shop, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help with a hassle-free return process.

Return Timeline

The 30-day return period begins on the date of delivery, not the date of purchase. Track your delivery date in your shipping confirmation email.

✓Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Condition Requirements

✓ Unused and Unworn

Items must be in the same condition you received them. They cannot show signs of wear, washing, or alteration.

✓ Original Tags

All original manufacturer tags, labels, and barcodes must be attached to the item. Items with removed or damaged tags cannot be returned.

✓ Original Packaging

When applicable, items should be returned in their original packaging (boxes, bags, wrapping). This helps ensure items arrive back in good condition.

✓ Proof of Purchase

You must provide a receipt, order confirmation email, or other proof of purchase. We cannot process returns without verification.

📦How to Initiate a Return

Step-by-Step Return Process

Step 1: Contact Our Returns Team

Email returns@variedcozyshop.com with the following information:

• Your order number (found in order confirmation email)
• Items you wish to return
• Reason for return (helps us improve!)
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 24 hours, we'll send you:

• Return Authorization Number (RAN): Required for processing
• Return Shipping Label: For eligible returns (defective/incorrect items)
• Return Instructions: Packing and shipping guidelines
• Return Address: Where to send your package

Step 3: Pack Your Return

Prepare your return package carefully:

1. Place items in original packaging (if available)
2. Include all accessories, tags, and documentation
3. Write your RAN clearly on the outside of the box
4. Secure the package to prevent damage during transit
5. Attach the return shipping label (if provided)

Step 4: Ship Your Return

With Prepaid Label (Defective/Incorrect Items):

• Attach provided label to package
• Drop off at nearest carrier location
• Keep tracking receipt for your records

Without Prepaid Label (Change of Mind):

• Ship to the provided return address
• Use trackable shipping method (USPS, UPS, FedEx)
• Insure package for full value
• Save tracking number and receipt

💵Return Shipping Costs

Who Pays for Return Shipping?

✓ We Pay (Free Return Shipping):

• Defective Items: Manufacturing defects, damaged during shipping
• Incorrect Items: We sent the wrong product, size, or color
• Quality Issues: Item doesn't match description or photos
• Damaged in Transit: Package arrived damaged

We'll provide a prepaid return label at no cost to you.

✕ You Pay (Customer-Paid Returns):

• Change of Mind: You ordered the wrong size, color, or item
• No Longer Needed: Changed your mind about purchase
• Found Cheaper Elsewhere: Price comparison returns
• Gift Returns: Recipient didn't like the item

Customer is responsible for return shipping costs. Shipping costs are non-refundable.

Return Shipping Options by Country

Canada:

• Canada Post: $10-$15 (trackable)
• UPS/FedEx: $20-$30 (faster, insured)
• We can deduct return shipping from refund: $9.99

United States:

• USPS: $12-$18 (trackable)
• UPS/FedEx: $25-$35 (faster, insured)
• We can deduct return shipping from refund: $12.99

International Returns:

• Customer pays international return shipping
• Costs vary by country ($20-$80+)
• Contact us first—may not be cost-effective
• Consider exchange or store credit options

💰Refund Process & Timeline

When Will I Receive My Refund?

Refund Details

Refund Amount

Your refund will include:

• ✓ Product Cost: Full purchase price of returned items
• ✓ Tax: Any sales tax paid
• ✕ Original Shipping: Non-refundable (unless we made an error)
• ✕ Return Shipping: Deducted if you chose "deduct from refund" option

Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days to post
• PayPal: 1-3 business days
• Store Credit: Instant (if you chose this option)

Refund Confirmation

Once your refund is processed, you'll receive:

1. Email Confirmation: Notifying you refund has been issued
2. Refund Amount: Breakdown of refunded amount
3. Expected Timeline: When to expect funds in your account

Haven't Received Your Refund?

If you haven't received your refund after the expected timeline:

1. Check your bank account/credit card statement again
2. Contact your bank—processing can take additional time
3. Contact us at refunds@variedcozyshop.com with your order number

🔄Exchanges

Need a different size, color, or style? We're happy to help with exchanges!

Exchange Policy

Same Item, Different Variant: Fast and free exchanges available

• Exchange for different size (e.g., Twin to Queen)
• Exchange for different color
• Exchange for different style in same product line

Different Product: Process as return + new order

• Ensures fastest delivery of your preferred item
• Avoids delays if exchange item is out of stock
• You control the new order timing

How to Request an Exchange

1. Email exchanges@variedcozyshop.com
2. Specify current item and desired replacement
3. We'll confirm availability and provide return instructions
4. Ship original item back using provided label
5. Replacement ships once we receive your return (2-3 days)

Exchange Shipping Costs

• Our Error: Free exchange shipping both ways
• Your Request: You pay return shipping, we pay outbound shipping for exchange
• Out of Stock: Full refund issued if exchange unavailable

🌍International Returns

Special considerations for customers outside Canada and the United States.

Return Shipping Costs

International customers are responsible for return shipping costs. These can be expensive ($30-$100+), so please contact us before returning to discuss options:

• Store Credit: Receive 110% of order value as store credit
• Partial Refund: Keep item, receive partial refund
• Exchange: We cover outbound shipping on exchanges
• Full Return: If you prefer, full return process available

Customs & Duties

For international returns:

• Mark package as "Returned Goods" on customs form
• Include copy of original invoice
• You may be responsible for any customs fees assessed on return
• We cannot refund customs/duties paid on original shipment

International Return Address

Ship returns to:

Varied Cozy Shop - Returns Dept
[Return Address Line 1]
[Return Address Line 2]
Alberta, Canada
[Postal Code]

⚠️Damaged or Defective Items

We carefully inspect all items before shipping, but issues can occur during transit or manufacturing.

What Qualifies as Defective?

• Manufacturing Defects: Stitching errors, fabric flaws, incorrect construction
• Shipping Damage: Items damaged during delivery
• Incorrect Items: Wrong size, color, or product shipped
• Missing Items: Incomplete sets or missing pieces

What to Do

1. Take Photos: Photograph the defect/damage clearly (multiple angles)
2. Keep Packaging: Retain all boxes, wrapping, and packing materials
3. Contact Us Immediately: Email quality@variedcozyshop.com within 48 hours
4. Provide Details: Order number, photos, description of issue

Our Resolution

For defective or damaged items, we offer:

• Free Replacement: Priority shipping of replacement item
• Full Refund: Including original shipping costs
• Prepaid Return Label: No cost to return damaged item
• Discount on Future Order: As an apology for inconvenience

📞Returns Support

Our dedicated returns team is here to make the process as smooth as possible.

Contact Methods

• Returns Email: returns@variedcozyshop.com
• Exchanges Email: exchanges@variedcozyshop.com
• Quality Issues: quality@variedcozyshop.com
• Phone: +1-800-XXX-XXXX (Mon-Fri, 9 AM - 5 PM EST)
• Live Chat: Available during business hours on our website

Response Times

• Email Inquiries: Within 24 hours
• Return Authorizations: Same business day
• Refund Processing: 7 business days after receipt