Frequently Asked Questions

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• 2Checkout
• Cash on Delivery (COD) for select locations

All transactions are processed securely through our payment processors. We do not store your full credit card details on our servers.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible at orders@variedcozyshop.com or call us at +1 (555) 123-4567.

Please note that once an order has been processed or shipped, we cannot make changes or cancel it. In such cases, you may need to return the item(s) according to our Returns & Exchanges Policy.

Yes, we offer gift wrapping services for a small additional fee. During checkout, you'll have the option to select gift wrapping and include a personalized message. Your gift will be beautifully wrapped in our signature packaging with a gift card containing your message.

No, only one discount code can be applied per order. If you have multiple discount codes, please use the one that provides the best value for your purchase.

Yes, we offer free standard shipping on orders over $50 within the continental United States. Orders under $50 will incur a shipping fee of $5.99.

Expedited and express shipping options are available at an additional cost, regardless of order total.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order in several ways:

1. Click on the tracking link in your shipping confirmation email
2. Visit our Order Tracking page and enter your order number and email address
3. Log in to your account and view your order history

If you have any issues tracking your order, please contact our customer service team for assistance.

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location. Additional customs fees, taxes, and duties may apply and are the responsibility of the customer.

For more information about international shipping, please visit our Shipping Policy page.

If your tracking information indicates that your package has been delivered but you haven't received it, please:

1. Check with neighbors or others at your address who may have received the package
2. Look for a delivery notice indicating where the package was left
3. Contact the shipping carrier for more information

If you still cannot locate your package, please contact our customer service team within 7 days of the delivery date.

If your package arrives damaged, please:

1. Take photos of the damaged packaging and products
2. Contact our customer service team within 48 hours of delivery
3. Keep all original packaging until the issue is resolved

We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@variedcozyshop.com or call us at +1 (555) 123-4567 to request a return
2. Complete the return form that we will send you
3. Once your return request is approved, we will provide you with a Return Authorization (RA) number and return shipping instructions
4. Pack the items securely in their original packaging if possible
5. Include the completed return form and write the RA number on the outside of the package
6. Ship your return to the address provided in the return instructions

We recommend using a trackable shipping method for your return.

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

The time it takes for the refund to appear in your account depends on your payment provider's processing times, typically 5-10 business days.

Yes, customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

In the following cases, we will provide a prepaid return shipping label:

• You received an incorrect item
• You received a defective or damaged item
• The item was misrepresented on our website

Yes, if you would like to exchange an item for a different size, color, or product, please follow the same process as for returns. In your return form, please indicate that you would like an exchange and specify the item you would like instead.

Please note that exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund for the original purchase.

Care instructions vary by product and material. Specific care instructions are included on each product page and with your purchase. Generally:

• Fabrics: Check the label for washing instructions. Many of our fabrics are machine washable on a gentle cycle with cold water.
• Wooden Items: Dust regularly with a soft, dry cloth. Avoid direct sunlight and excessive moisture.
• Ceramics: Most ceramic items are dishwasher safe, but handwashing is recommended for handmade or delicate pieces.
• Metal Decor: Clean with a soft, dry cloth. For tarnished metal, use appropriate metal polish.

If you have specific questions about caring for your purchase, please contact our customer service team.

We are committed to sustainability and offer a growing selection of eco-friendly products. Look for our "Eco-Friendly" tag on product pages. These products are made from sustainable materials, produced using environmentally responsible methods, or both.

We also strive to use minimal and recyclable packaging materials whenever possible.

If a product is out of stock, you can sign up for email notifications on the product page. We'll email you when the item is back in stock.

For handmade or limited-edition items, restocking may take longer or may not be possible. Feel free to contact our customer service team for more information about specific products.

We stand behind the quality of our products. Most items come with a 90-day warranty against manufacturing defects. Some products may have extended warranties, which will be noted on the product page.

The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or normal wear and tear.

If you experience an issue with a product that you believe is covered by warranty, please contact our customer service team with a description of the problem and photos if possible.

Creating an account offers several benefits:

• Faster checkout process with saved shipping and billing information
• Order tracking and history
• Ability to save items to your wishlist
• Access to exclusive promotions and discounts
• Ability to write product reviews
• Easy returns and exchanges

To reset your password:

1. Click on the "Account" icon in the top right corner of the website
2. Select "Login"
3. Click on "Forgot your password?"
4. Enter your email address and click "Reset Password"
5. Check your email for a password reset link
6. Click the link and follow the instructions to create a new password

If you don't receive the password reset email within a few minutes, please check your spam folder or contact our customer service team for assistance.

To update your account information:

1. Log in to your account
2. Click on "My Account" or "Account Settings"
3. Select "Account Details" or "Profile"
4. Update your information as needed
5. Click "Save Changes"

You can update your name, email address, phone number, password, and other account details. If you need to change your email address, you may need to verify the new email address.

If you wish to delete your account, please contact our customer service team at support@variedcozyshop.com with your request. Please include the email address associated with your account.

Please note that deleting your account will permanently remove all your account information, order history, and saved addresses. This action cannot be undone.