Shipping Policy

1. Shipping Locations

We currently ship to the following locations:

• United States: All 50 states including Alaska and Hawaii
• Canada: All provinces and territories
• International: Select countries (contact us for availability)

We do not ship to P.O. boxes for certain items. APO/FPO addresses are accepted.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive an email confirmation when your order has been placed and another email with tracking information once your order has shipped.

Please note: Processing times may be longer during peak seasons (holidays, sales events).

3. Shipping Methods and Rates

Domestic Shipping (United States)

Canadian Shipping

International Shipping

International shipping rates and delivery times vary by destination. Rates are calculated at checkout based on your location and the weight of your order.

Estimated delivery: 10-21 business days

Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Free Shipping

We offer free standard shipping on orders over $50 within the United States. This offer:

• Applies to standard shipping only
• Cannot be combined with other shipping promotions
• Applies to the order subtotal before taxes
• Does not apply to expedited or express shipping

5. Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account and viewing your order history
• Visiting the carrier's website directly with your tracking number

Please allow 24 hours for tracking information to update after receiving your shipping confirmation.

6. Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely:

• USPS (United States Postal Service): Domestic and international shipping
• DHL: International express shipping
• Canada Post: Canadian shipping

The carrier used for your order will be determined based on your location and selected shipping method.

7. Delivery Issues

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you haven't received it:

• Check with neighbors or household members
• Look around your delivery location (porches, garages, etc.)
• Contact your local post office or carrier
• Wait 24-48 hours as sometimes packages are marked delivered early

If you still cannot locate your package after 48 hours, please contact us at support@example.com and we will work with you to resolve the issue.

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and items
• Contact us within 48 hours of delivery
• Keep all packaging materials for inspection

We will work with you to file a claim with the carrier and send a replacement or issue a refund.

Incorrect Address

Please ensure your shipping address is correct before completing your order. If you need to change your address after placing an order:

• Contact us immediately at support@example.com
• We can only change addresses before the order ships
• Once shipped, address changes must be made through the carrier

We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Customs and Import Duties

For international orders:

• Customers are responsible for all customs duties, taxes, and fees
• These charges are determined by your country's customs office
• We have no control over these charges and cannot predict their amount
• Refusal to pay customs charges may result in the package being returned to us
• Return shipping costs and customs fees are non-refundable

We recommend checking with your local customs office for more information about potential charges.

9. Shipping Restrictions

Some items may have shipping restrictions:

• Hazardous Materials: Items containing flammable materials may have shipping restrictions
• Oversized Items: Large or heavy items may require special shipping arrangements
• International Restrictions: Some items cannot be shipped internationally due to customs regulations

If your order contains restricted items, we will contact you to discuss alternative shipping options.

10. Multiple Shipments

Orders containing multiple items may be shipped in separate packages to ensure faster delivery. You will receive separate tracking numbers for each package. There is no additional charge for split shipments.

11. Shipping During Holidays

During major holidays and peak shopping seasons:

• Processing times may be extended by 1-3 business days
• Carrier delivery times may be longer than usual
• We recommend ordering early to ensure delivery by specific dates
• Holiday shipping deadlines will be posted on our website

We are not responsible for carrier delays during peak seasons.

12. Undeliverable Packages

If a package is returned to us as undeliverable:

• We will contact you to verify your address
• You may be charged for reshipping costs
• If we cannot reach you within 30 days, a refund will be issued minus original shipping costs and a 15% restocking fee

13. Order Cancellations

You may cancel your order before it ships by contacting us immediately. Once an order has shipped, it cannot be cancelled, but you may return it according to our Return Policy.

14. Shipping Insurance

All orders are automatically insured for their full value at no additional cost. In the rare event that your package is lost or damaged in transit, we will file a claim with the carrier and send a replacement or issue a refund.

15. Signature Requirements

For orders over $200, a signature may be required upon delivery. If you will not be available to sign:

• The carrier will leave a notice with instructions for pickup or redelivery
• You can arrange to pick up the package at your local carrier facility
• You may be able to authorize delivery without a signature through the carrier's website

16. Weather and Natural Disasters

We are not responsible for shipping delays caused by:

• Severe weather conditions
• Natural disasters
• Carrier delays
• Customs delays
• Other circumstances beyond our control

We will do our best to keep you informed of any significant delays.

17. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

• Email: support@example.com
• Phone: +1 (234) 567-8900
• Hours: Monday–Friday, 9am–6pm EST

We typically respond to inquiries within 24 hours during business days.